Privacy Policy

Your privacy is our priority. Learn how we collect and use your data.

Last Updated: January 2025

1. Introduction

MrDoby ("we", "our", "platform") operates under Reindeer Group. This Privacy Policy explains how we collect, use, and protect your personal information when you use mrdoby.com or any of our sub-platforms.

By using this platform, you agree to the terms of this Privacy Policy.

2. What Data We Collect

  • Name, phone number, and email address
  • Aadhaar, PAN, and government documents (only for service processing)
  • Payment information (encrypted – we do not store card details)
  • Device information and IP address
  • Service usage history and order details

3. How We Use Your Data

  • To process your requested services
  • To send order status updates via WhatsApp/SMS
  • To provide customer support
  • To improve our platform and services
  • To comply with legal obligations

4. Data Sharing

We do not sell your personal data to any third party. Data is shared only in the following cases:

  • Government authorities – when required for service processing
  • Payment gateways – for secure payment processing (Razorpay/Cashfree)
  • Our verified agents – for service delivery
  • When required by law

5. Data Security

To protect your data, we use:

  • SSL encryption – on all data transfers
  • Secure cloud storage (AWS S3)
  • Limited access – only authorized team members
  • Regular security audits

6. Cookies

We use cookies to enhance your experience – such as maintaining login sessions and saving preferences. You may disable cookies via your browser settings, however some features may not function correctly.

7. Your Rights

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete your data (upon account deletion)
  • Right to opt out of marketing communications

8. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect data from minors.

9. Policy Changes

We may update this policy at any time. You will be notified of any changes via email or WhatsApp. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related queries, please contact us: